Chapel Cottage's response to Coronovirus

We are delighted to be re-opening from 12th April 2021.  Whilst we all are looking forward to the prospect of a return to something close to normality in 2021, we are aware that we still need to take precautions.  Our housekeeping team will continue to maintain the same high level of cleaning and follow the We're Good To Go guidance outlined below.

We will continue to follow all government requirements and regret therefore, we will not be able to welcome guests from more than one household until at least the 17th May 2021, but this is yet to be confirmed.

 

Should you have made a booking and find yourselves unable to travel due to government imposed travel restrictions, we will offer you alternative dates of travel or a full refund.

We would like to reassure guests that we and our team have your safety and the enjoyment of your holiday at the centre of our response to the outbreak. As a family-owned business, people are at the heart of everything we do, so your safety and health is, and continues to be, our top priority.

  • We have prepared a risk assessment to minimise the spread of Covid-19.  

  • We have introduced an enhanced two-stage cleaning procedure and built-in

  • an extended period between 'stays' for the safety of guests and staff.

Cleaning & housekeeping

Hygiene at Chapel Cottage has always been a priority. In response to recent events, our Housekeeper will been given additional time between 'stays' to clean.  This does mean that early check-ins may not be available.  

As part of our updated risk assessment there is:

  • An enhanced two-stage cleaning regime, first cleaning and then sterilising surfaces. Giving particular attention to high-touch areas such as door handles, television controls, light switches etc.

  • All linens & towels will be cleaned at 60 degrees or more.  

  • All glasses and crockery will be washed at 60 degrees between 'stays'

  • Our Housekeeper will follow strict hygiene protocols while on site

  • Welcome pack contents only contain hand & multi-purpose sanitisers, hand soaps and cleaning products.

  • We have successfully applied for the Visit England kite mark "We're good to go".

  • Our Risk Assessment will be made available to guests whom wish to book.

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How to avoid spreading the infection - Dos & Don't's

DO

  • try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble)

  • wash your hands with soap and water often – do this for at least 20 seconds

  • use hand sanitiser gel if soap and water are not available

  • wash your hands as soon as you get home

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • let fresh air into your home by opening windows, doors and air vents as much as possible

DON'T

  • do not touch your eyes, nose or mouth if your hands are not clean

Face coverings

If you can, wear something that covers your nose and mouth in places where it's hard to stay away from other people.

There are some places where you must wear a face covering, such as:

  • on public transport

  • in shops

  • when you go to hospital appointments or visit someone in hospital

What you need to do if you fall ill with COVID-19 symptoms whilst visiting Chapel Cottage.

Please refer to our Terms & Conditions

Hoping you all stay safe and well.  If you have any questions, then please do get in touch.  

Best wishes, Ian & Helen.

updated 06 April 2021

Sandcastle dusk wells-next-the-sea beach Norfolk Coast