Chapel Cottage's response to Coronovirus

We would like to reassure guests that our team have your safety and the enjoyment of your holiday at the centre of our response to the outbreak.  Specific advise for the hospitality sector is expected to be published this week.  

As a family-owned business, people are at the heart of everything we do, so your safety and health is, and continues to be, our top priority. We are therefore asking everyone to please follow all Government guidelines and stay home, stay safe and stay well.

We have now prepared our risk assessment to minimise the spread of Covid-19.  

We have introduced an enhanced two-stage cleaning procedure in consultation with our housekeeper and have built-in 72 hours between 'stays' for the safety of guests and staff.

Cleaning & housekeeping

Hygiene at Chapel Cottage has always been a priority. In response to recent events, our Housekeeper will been given additional time between 'stays' to clean.  This does mean that early check-ins may not be available.  

 

As part of our revised risk assessment, there will be:

  • An enhanced two-stage cleaning regime, first cleaning and then sterilising surfaces. Giving particular attention to high-touch areas such as door handles, television controls, light switches etc.

  • All linens & towels will be cleaned at 60 degrees or more.  

  • All glasses and crockery will be washed at 60 degrees between 'stays'

  • Our Housekeeper will follow strict hygiene protocols while on site

  • Welcome pack contents only contain hand & multi-purpose sanitisers, hand soaps and cleaning products.

  • We have successfully applied for the Visit England kite mark "We're good to go".

  • Our Risk Assessment will be made available to guests whom wish to book.

Hoping you all stay safe and well.  If you have any questions, then please do get in touch.  

Best wishes, Ian & Helen.

updated 25 June 2020

Chapel Cottage, Warham, Wells-next-the-Sea, NR23 1NN

enquiries@chapelcottagenorfolk.co.uk